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Influence with ease. Jeff reveals easy-to-apply tips, tools and phrases that generate significant results in customer service.
About this Event
*The first 30 registrants will receive Jeff Mowatt’s online course, “The Trusted Advisor Transformation”, valued at $597 with Early Bird RSVP*
Peterborough & the Kawarthas Tourism presents award-winning speaker Jeff Mowatt, BComm, CSP, HoF.
Smart business people know your options to stand out from the competition are limited. Cut prices? Not very profitable. Improve product quality? Certainly, but that can take substantial time and money. One of the fastest, most cost-effective ways to differentiate yourself is to focus on your service. Customer service can no longer be merely average or simply friendly; it needs to be remarkable. Here’s your opportunity to make that happen for your team…
You’ll discover how to:
- Enhance people’s perception of you by 12% by using a two word phrase more often (hint: it’s not please or thank you)
- Exceed customers’ top 7 expectations by choosing words more thoughtful
- Tap the ‘humility advantage’ to influence without pushiness
- Position your ideas, products, and services so that people select higher value options
- Prevent customers from defecting just to save a few dollars
- Reduce your customers’ buying choices, and increase purchases by 7 fold
- Disarm cynics with your ‘grand intention’
- Ensure that social media messages about you and your organization strengthen rather than damage your brand
- Prevent miscommunications that lead to stress and work overload
- Boost communication skills both at work and in your personal life
- Recharge your spirit and brighten your interactions with others
About award-winning speaker, Jeff Mowatt, BComm, CSP, HoF
Treat yourself to this thought provoking session with bestselling author, customer experience specialist, and Hall of Fame business speaker, Jeff Mowatt. A leading authority in his field, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 multimedia training systems. His Trusted Advisor® column has been syndicated and featured in over 200 business publications. Jeff has exercised influence himself as a 25 year customer service strategist, black belt martial artist, and business owner. Get ready to laugh and learn with Jeff as he shares subtle ways to enhance your impact as a Trusted Advisor.